phwen is committed to protecting the personal data of every player on the platform. This Privacy Policy explains what information phwen collects, why it is collected, how it is used, and the rights you have over your own data under Philippine law.
Last Updated: January 2026 | Effective: January 2026phwen builds privacy into the platform from the ground up. Personal data is collected only when necessary, stored securely using industry-standard encryption, and never sold to third parties for commercial purposes.
phwen processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations. Your rights as a data subject under Philippine law are fully respected by phwen.
All personal data transmitted to and from phwen is protected by TLS encryption. Sensitive data including payment information and government ID details are stored using additional layers of encryption and access controls.
As a phwen player, you have the right to access the personal data phwen holds about you, request corrections to inaccurate data, and in certain circumstances request deletion of your data. phwen will respond to all data subject requests promptly.
phwen does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data shared with third parties is limited to what is strictly necessary for platform operations, payment processing, and regulatory compliance.
phwen is transparent about what data is collected and why. This Privacy Policy is written in plain, accessible English so that every Filipino player can understand exactly how their information is handled on the phwen platform.
This Privacy Policy ("Policy") describes how phwen ("phwen," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "the Player") who access or use the phwen gaming platform, including its website at phwen.app and any associated mobile applications or services.
phwen takes the privacy of its players seriously. As a platform serving Filipino players, phwen is committed to full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").
By registering an account on phwen or otherwise using the phwen platform, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree to this Policy, you must not use the phwen platform.
Note: This Policy should be read together with the phwen Terms & Conditions and Responsible Gaming Policy, both of which are available on the phwen platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, phwen is the personal information controller in respect of the personal data collected through the phwen platform. phwen determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws.
phwen has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and the DPA. You may contact the phwen DPO directly for any data privacy-related concerns using the contact details provided in Section 13 of this Policy.
phwen collects the following categories of personal data from players and platform users:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Yes — for account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address | Yes — for account communication and verification |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Yes — for deposits, withdrawals, and AML compliance |
| Account Data | Username, password hash, account preferences, login history | Yes — for platform access and security |
| Gaming Data | Game history, wager amounts, win/loss records, session duration | Yes — for gameplay, responsible gaming, and regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, cookies | Yes — for platform security and fraud prevention |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Where applicable — for support and dispute resolution |
phwen does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or regulatory compliance, in which case your explicit consent will be obtained.
phwen collects personal data through the following means:
Voluntary Provision: Where the provision of personal data is optional, phwen will make this clear at the point of collection. However, failure to provide certain required data may prevent phwen from providing you with full access to the platform or processing your transactions.
phwen processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
phwen will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis.
phwen does not sell, rent, or trade your personal data to third parties. phwen may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom phwen shares personal data are required to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with phwen's instructions and applicable Philippine law.
No International Transfers Without Safeguards: Where phwen transfers personal data outside the Philippines, it will ensure that appropriate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines.
phwen retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, phwen will securely delete or anonymise your personal data in accordance with its data disposal procedures.
phwen implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phwen will notify the National Privacy Commission and affected players in accordance with the timeframes and requirements prescribed under the DPA and NPC Circular No. 16-03.
While phwen takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your phwen account credentials and for notifying phwen immediately if you suspect any unauthorised access to your account.
phwen uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the phwen website. phwen uses the following categories of cookies:
phwen does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the phwen platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phwen:
To exercise any of the above rights, please contact the phwen Data Protection Officer using the contact details in Section 13. phwen will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. phwen may request proof of identity before processing your request.
NPC Complaints: If you are not satisfied with phwen's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.
The phwen platform is strictly intended for persons who are at least 21 years of age. phwen does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the phwen account registration process, and phwen reserves the right to request supporting documentation at any time.
If phwen becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that phwen may have inadvertently collected data from a minor, please contact phwen support immediately using the details in Section 13.
phwen reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or phwen's data processing practices. When material changes are made, phwen will notify registered players by posting a notice on the platform or by sending a notification to the email address associated with your account.
The updated Policy will display a revised "Last Updated" date at the top of this page. Your continued use of the phwen platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. phwen encourages you to review this Policy periodically to stay informed about how your data is being protected.
If you have any questions, concerns, or requests relating to this Privacy Policy or phwen's handling of your personal data, please contact the phwen Data Protection Officer:
phwen Data Protection Officer
Email: [email protected]
For general platform support enquiries, you may also contact the phwen support team at: [email protected]
phwen will acknowledge all data privacy enquiries within five (5) business days and will endeavour to resolve all concerns within thirty (30) days of receipt. Where a matter requires additional time to investigate, phwen will inform you of the expected resolution timeline.
This Privacy Policy was last updated in January 2026 and supersedes all previous versions. By continuing to use phwen after this date, you confirm your acknowledgement of this Policy in full.
phwen is built for Filipino players who value both great games and genuine data privacy. Register today and enjoy Hi-Lo, Cannon Fishing, Monster Plinko, and more — knowing your personal information is handled with care. You must be 21 years or older to register.
Players must be 21 years or older. Play responsibly. phwen processes personal data in accordance with the Philippine Data Privacy Act of 2012.